The 1997 UPS Strike
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Analysis of the 1997 UPS strike. Describes the strike as an example of hard bargaining in which the Teamsters benefitted from public support generated by favorable press coverage.... More...
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Paper Abstract:
Analysis of the 1997 UPS strike. Describes the strike as an example of hard bargaining in which the Teamsters benefitted from public support generated by favorable press coverage.
Paper Introduction:
INTRODUCTION
The recent strike against United Parcel Service conducted by the Teamsters was seen as both disruptive and successful. It was disruptive to the national shipping patterns and so to business in general, yet the public supported the strikers over the company by a wide margin. This might have changed had the strike continued any longer than it did, but the Teamsters, as led by president Ron Carey, managed to make good use of public sentiment to pressure UPS to settle the strike. From the first, the Teamsters had the high ground given the nature of the dispute and the fact that the public was also concerned about the issue of part-time work and the way companies were using part-time workers to avoid paying full price for full-time employees in the same jobs.
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general yet thepublic supported the strikers over the company managed to make good use ofpublic sentiment to pressure concerned about the issue of part-time work andthe way showed that each had differentinterests The Teamsters were able of situation in different terms Lewicki Litterer Minton of the other party Resources are fixed and limited and hard negotiation stating that the soft negotiator wants to avoid on the other hand seesany situation but usually ends up producing an equallyhard of hard negotiation However Fisher Ury the merits soft on the people It employs It allows you to be fair while protecting you that would be most beneficial to solving control and forces an issue their way while still satisfyingthe who might need tonegotiate some of the things they should of hardbargaining in which the Teamsters benefited from being Parcel Service of America Inc is considered Corp in air deliveries The company two years The success of However morethan percent of the newcomers were part-timers whose as demanding and dangerous and came to a head in contract talkswith the Teamsters jobs into full-time ones and to narrow the pay to meeting Carey's demands UPS to return until June Bernstein In addition was a dearthof news at the across America in homes shops and offices The mainissue it This is why the public in hanging together Management caved in Carey would win a major battle fororganized labor tainted his election win over James P Hoffa labor's step in making the UPS strike a springboard energy of the UPS defeat to renew the fight His current problems call hisefforts into question Still had as UPS chief executive JamesP Kelly stated enough table the week before the on television We'llhave fewer Teamsters jobs if that the company wastrying to scare strikers insisting that and the losses during the strike the strike progressed there was an outpouring of public supportfor States where a strong strain the piece and was caught flat-footed by the Teamsters' rapid-response any discussions It's time for us to start diggingin Kelly security for ourpeople But we can't do any stuck to its last best and final offer frayand negotiating a settlement Under In the end the hard that the leadershipof UPS miscalculated in but oncethe strike started management relied on of machinists in the s had hiredreplacement workers management would have had to hire and train tens to back all workers who the UPS drivers who come to their doors work more than hours a week state of the economy the dearth negotiators and had process taken place at adifferent time the Teamsters Business Week Bernstein A June Unions At UPS Strike lossescould force cuts of or more Newsday TheAtlanta Journal and Constitution Q Labour's summer win-win negotiating Money and successful It was disruptive tothe longer than it did but theTeamsters as ground given the nature of the dispute and the The differences between the two a rich and powerful company allowedthe Teamsters to a distributive bargaining situation the goals of one party are Fisher Ury and Patton discuss negotiating as a statethat the soft negotiator wants an amicable resolution and so extreme positions and holds out longer fares side Fisher Ury and Patton xviii The UPS negotiation asdeveloped at Harvard another version of the obtain what you are entitled xviii Fisher Ury and Patton provide a number of ideas this type ofbargaining is often also a variation negotiation at schools likeHarvard and of the UPS strike shows year so thatthe story remained on the front and the deliveryindustry's highest margins It has thestrike delivery drivers earned an hour while part-time sorters andloaders costs low At the same had no prospects rising to the better unionexaggerates Turnover among part-timers exceeded percent per Carey who hadhimself been UPS driver the face of mounting labor shortages but the company alsostated A standoff resulted causing Carey and his to the public support for thestrikers The workers were sympathetic because they werepeople many Americans half-knew since strike would end late on August th biggest in some time The union movement had long beendivided jobs into full-time ones Labour's subsequent events He had to refight forthe presidency of his Carey to run in thecoming election thus effectively casting him Day for Good Jobs rallies across the had been elected as a reformer in and in financial trouble and so they had come close to unsuccessful strike couldundermine the union's clout Bernstein Harris UPS so this is about destroyingjobs at UPS continuing past a certain date UPSadmitted losing about million a of the company since the Depression would not be interested in are corrupt and do notreally serve the interests saw aprotracted fight ahead Carey stated At this point his delegation stating We're willing to dowhatever it takes strikingmembers for a prolonged struggle Carey said he would not subcontracting wages and benefits Galvin A For a imperiled before hecan intervene to force the degree to which one side or as a strong negotiating stance Management believed chief executive of Mark ControlsCorp earlier casewhile Rust Belt plant closings were also misunderstood some of the lessons of history at other businesses For example many to tell It wasn't hard to convince the public that case of hard bargaining which proved successfulbecause of sides Clearly there were some factors which and N Harris August Unions This John Sweeney moderate militant TheNew Republic Galvin K August UPS talks break down The Columbian A Boston Irwin Van Voorst B September Win one lose one INTRODUCTION The recent strike against United Parcel Service by a wide margin Thismight have changed UPS to settle the strike From the companies were using part-time workers to avoid paying full pricefor to frame the strike in terms of moneyand and Saunders refer to distributive each party wants to maximize his share of personal conflict and somakes concessions readily in as a contest of wills in which the stronger response exhausting himself and his resources and Patton also write about an alternative no tricks and no posturing Principled against those who would take problems andachieving principled negotiation The approach to negotiation involvingproblem-solving has needs of the opposite side This approach to negotiation has keep in mind includingunderstanding the needs and background able to generatepublic support and also from a powerful companywhich in recent based in Atlanta also paystop dollar thecompany derives in part from an pay rates hadremained unchanged since indeed UPS had twicethe injury rate when their pact with UPS gap UPS wasthought to be willing to raise part-time infact wanted to use more to the public-relations spin put on the strike end of the summer The strike involved the insecurity of part-time remainedon the side of the workers on several of the strikers' demands notably onpensions with the settlement of the UPS Jr last year andmore recently found that for organizing efforts even as for good jobs vowed AFL-CIO president UPS had most of the power at the beginning of cash to endure this strike if we strike WhenKelly ultimately refused to budge Carey walked the strike ends in two weeks the figure was based on the madeKelly the first UPS chief executive to preside the Teamsters At the same time most polls showed ofindividualism fosters skepticism about collective labor action The lowpoll public relations effort Cohn Six days into the was the first to leave more than that It would only destroy which theTeamsters had rejected noting the Taft-Hartley Act the presidentmust determine that the bargaining position of the Teamsters prevailed its power and ability to survive and the advice of board director GaryE and broken the union His experiences however wereirrelevant at ofthousands of strikebreakers a virtually impossible goal with theunemployment rate strike He may not grasp that UPS had unusual and therefore were sympathetic to them yet pay them half the full-time wage Geewax Q CONCLUSION of news in the country at results may have been different References Aversa J August White UPS part-time work is afull-time A Fisher R W Ury B victory August The Economist Lewicki R J J national shipping patterns and so to business in led by president Ron Carey factthat the public was also sides at the beginning of thebargaining situation were clear and depict themselves as the underdog Different theoristsdescribe this sort usually in fundamental and direct conflict with the goals matter of hardbargaining They divide negotiation into soft and often ends upfeeling exploited and bitter The hard negotiator best The hard negotiator wants to win strike seems to be an example win-win approach The method of principled negotiation is hard on to and still be decent and suggestions as to howto negotiate in a way on hard bargaining as one side or theother takes with theoretical models indicating to those that it is a case page for just the right amount of time BACKGROUND United been challenging rivals such as FederalExpress started at and hit after time UPS created new unionized jobs since a percent increase posts Theyalso saw their work year The issues between workers and management earlier in his career wanted to turn thousands ofpart-time that it could not come close bargaining team to walk out ofthe negotiations on May not strike started on August at a time when there the friendly UPS delivery man orwoman appears all beforepeople had grown seriously fed up with and ineffectual but in this case it succeeded summer victory MAJOR PLAYERS Teamsters Union president Ron union A court overseer found that Carey's campaignconsultants out of office The ruling took some spring out of nation We will use the was expected to wipe awaythe Teamsters' history of corruption had a depleted strikefund while UPS was highly profitable and a deal in secrettalks away from the bargaining chief executive James P Kelly early sated UPS spokeswoman Gina Elrich denied week during the strike In UPSreported sales of billion Crowe A STRIKE AND NEGOTIATIONS As joining a union Thisis a long-standing reality in the United of workers However UPS was perceived as thevillain in it appears it's justuseless to continue to keep our business strong and provide remain long atthe table if UPS time the Clinton administration considered entering the an end to the walkout Aversa A SETTLEMENT theother won or lost ground overall What was clear was that workers would continue working who at an earlier strike still feeding the supply of skilledworkers but UPS Carey might conclude that Americans are now willing people have friendly relationships with UPS was wrong to schedule thousands of people to the nature of the business involved the were notin the control of the packageis a heavy one for the Crowe K C August Jobs on the Line Geewax M August Learning from the UPS strike Time Willens M February The manly art of conducted by theTeamsters was seen as both disruptive had the strike continued any first theTeamsters had the high full-time employees in the same jobs fairness and the fact that UPS was bargaining as acompetitive or win-lose bargaining approach In the resources Lewicki Litterer Minton Saunders order to reach agreement The authors side the sidethat takes the most and harming hisrelationship with the other tosoft or hard bargaining and they call it principled negotiation shows you how to advantage of your fairness Fisher Ury and Patton also been labeled win-win though been muchexamined in recent years with classes in of the opposing side Willens An analysis the good fortune of the time of years has racked up record profits to its Teamsters employees meaning that before aggressive growth strategy based on hiringmany part-timers to keep labor With few full-time jobs opening up manypart-timers felt they of other delivery companies a fact UPS said the expired on July Inthe subsequent negotiation Teamsters President Ronald rates a little in order to attractnew hires in lower-wage part-timers to fend off nonunion rivals by theTeamsters the strike's timing contributed was a new subject for newsarticles and editorials The work is one that strikes achord with many Americans The The strike involved almost workers making it the part-time pay and the conversion of part-time strike but his victory hasbeen somewhat bittersweet given this makes it impossible for the Teamsters were staging Action John Sweeney Van Voorst Carey the strikebecause the union was have to At thebeginning union officials said leaving the Teamsterschief running a tremendous risk since an And thelonger it goes on the fewer jobs we'll have lossof business predicated on the strike over a downturn in thefortunes that a majority ofnon-unionized Americans numbers also reflected a sense that unions strike talks broke off and each side the Federal Mediation and ConciliationService headquarters with ourbusiness The union then planned rallies to gird its that the company did not address the issuesof part-time work nation's safety and health is though there are still arguments over the Teamstersbenefited from lucky circumstances as well MacDougal the retired chairman and UPS Replacing workers was easy in the at percent At the same time critics believe RonCarey circumstances that won't be found Moreover UPS workers had a compelling story The UPS strike is a the time and the negotiating abilityof leaders on both House may step into UPSdispute The Columbian A Bernstein A issue Business Week Cohn J October Patton Getting to yes New York Penguin A Litterer J W Minton D M Saunders Negotiation general yet thepublic supported the strikers over the company managed to make good use ofpublic sentiment to pressure concerned about the issue of part-time work andthe way showed that each had differentinterests The Teamsters were able of situation in different terms Lewicki Litterer Minton of the other party Resources are fixed and limited and hard negotiation stating that the soft negotiator wants to avoid on the other hand seesany situation but usually ends up producing an equallyhard of hard negotiation However Fisher Ury the merits soft on the people It employs It allows you to be fair while protecting you that would be most beneficial to solving control and forces an issue their way while still satisfyingthe who might need tonegotiate some of the things they should of hardbargaining in which the Teamsters benefited from being Parcel Service of America Inc is considered Corp in air deliveries The company two years The success of However morethan percent of the newcomers were part-timers whose as demanding and dangerous and came to a head in contract talkswith the Teamsters jobs into full-time ones and to narrow the pay to meeting Carey's demands UPS to return until June Bernstein In addition was a dearthof news at the across America in homes shops and offices The mainissue it This is why the public in hanging together Management caved in Carey would win a major battle fororganized labor tainted his election win over James P Hoffa labor's step in making the UPS strike a springboard energy of the UPS defeat to renew the fight His current problems call hisefforts into question Still had as UPS chief executive JamesP Kelly stated enough table the week before the on television We'llhave fewer Teamsters jobs if that the company wastrying to scare strikers insisting that and the losses during the strike the strike progressed there was an outpouring of public supportfor States where a strong strain the piece and was caught flat-footed by the Teamsters' rapid-response any discussions It's time for us to start diggingin Kelly security for ourpeople But we can't do any stuck to its last best and final offer frayand negotiating a settlement Under In the end the hard that the leadershipof UPS miscalculated in but oncethe strike started management relied on of machinists in the s had hiredreplacement workers management would have had to hire and train tens to back all workers who the UPS drivers who come to their doors work more than hours a week state of the economy the dearth negotiators and had process taken place at adifferent time the Teamsters Business Week Bernstein A June Unions At UPS Strike lossescould force cuts of or more Newsday TheAtlanta Journal and Constitution Q Labour's summer win-win negotiating Money and successful It was disruptive tothe longer than it did but theTeamsters as ground given the nature of the dispute and the The differences between the two a rich and powerful company allowedthe Teamsters to a distributive bargaining situation the goals of one party are Fisher Ury and Patton discuss negotiating as a statethat the soft negotiator wants an amicable resolution and so extreme positions and holds out longer fares side Fisher Ury and Patton xviii The UPS negotiation asdeveloped at Harvard another version of the obtain what you are entitled xviii Fisher Ury and Patton provide a number of ideas this type ofbargaining is often also a variation negotiation at schools likeHarvard and of the UPS strike shows year so thatthe story remained on the front and the deliveryindustry's highest margins It has thestrike delivery drivers earned an hour while part-time sorters andloaders costs low At the same had no prospects rising to the better unionexaggerates Turnover among part-timers exceeded percent per Carey who hadhimself been UPS driver the face of mounting labor shortages but the company alsostated A standoff resulted causing Carey and his to the public support for thestrikers The workers were sympathetic because they werepeople many Americans half-knew since strike would end late on August th biggest in some time The union movement had long beendivided jobs into full-time ones Labour's subsequent events He had to refight forthe presidency of his Carey to run in thecoming election thus effectively casting him Day for Good Jobs rallies across the had been elected as a reformer in and in financial trouble and so they had come close to unsuccessful strike couldundermine the union's clout Bernstein Harris UPS so this is about destroyingjobs at UPS continuing past a certain date UPSadmitted losing about million a of the company since the Depression would not be interested in are corrupt and do notreally serve the interests saw aprotracted fight ahead Carey stated At this point his delegation stating We're willing to dowhatever it takes strikingmembers for a prolonged struggle Carey said he would not subcontracting wages and benefits Galvin A For a imperiled before hecan intervene to force the degree to which one side or as a strong negotiating stance Management believed chief executive of Mark ControlsCorp earlier casewhile Rust Belt plant closings were also misunderstood some of the lessons of history at other businesses For example many to tell It wasn't hard to convince the public that case of hard bargaining which proved successfulbecause of sides Clearly there were some factors which and N Harris August Unions This John Sweeney moderate militant TheNew Republic Galvin K August UPS talks break down The Columbian A Boston Irwin Van Voorst B September Win one lose one
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